It's a common story in Kenya: a business is profitable on paper but perpetually short on cash because clients take 60, 90, or even 180 days to pay. Accounts receivable management — the process of ensuring you're paid on time — is one of the highest-return activities any business owner can focus on.
Set Clear Payment Terms Upfront
Include payment terms in every contract and on every invoice: "Net 30 days from invoice date." Add a late payment clause — 2–3% per month on overdue balances. This sets expectations early and gives you legal leverage later.
Invoice Immediately and Accurately
Every day you delay invoicing is a day added to your collection timeline. Ensure invoices include the client's purchase order number, a clear description of services, your M-Pesa Paybill or bank details, and the exact due date.
Systematic Follow-Up Process
- Day 1: Send invoice via email with read receipt
- Day 25 (5 days before due): Friendly WhatsApp reminder
- Day 35 (5 days overdue): Formal written notice
- Day 60 (30 days overdue): Stop further services / engage a collection agent
Debtors Ageing Report
Review your debtors ageing report weekly. Any balance over 60 days needs direct management attention. Provision for doubtful debts — old receivables inflate assets and overstate profit.
Avatechtax includes debtors ageing reports and receivables management in our Business bookkeeping package. View our packages.



